Just about everyone in healthcare would agree that any effort to improve communication among clinicians is a journey rather than a destination. The question is: where we are on that journey? On the one hand, we’ve come a long way since the days when Dr. Kenneth Cohn was told by the surgeon he’d just begun working with, “You know I’m anti-Semitic, don’t you?” (in the 1970s). Cohn did not report this, believing that such a move would have been career ending.

Read more: Are We There Yet?

Although the delivery of healthcare involves science, patient care at the bedside remains more of an art. Processes that work well in one facility will fail miserably in another. Technology can vary widely, as can hospital culture, the commitment of leadership, the health of the patient, and patients’ needs and desires. To facilitate bedside care, many facilities have looked to the Transforming Care at the Bedside initiative, a national program of the Robert Wood Johnson Foundation and the Institute for Healthcare Improvement that explored care in hospital medical/surgical units, where an estimated 35% to 40% of unexpected hospital deaths occur. 

Read more: By Your Side

With today’s vastly heightened attention on the patient experience, healthcare organizations must be transparent and accountable about their ability to deliver safe, effective, patient-centered care. Their ability to do that depends on developing skilled front-line leaders able to create a patient-centric culture.

Read more: On the Line

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