Customer service plays an essential role in any company's success, and it's especially important for those in a service industry. The team at Aero-Med knows this, which is why it has focused on investing in areas that directly impact the customer base. The Glastonbury, Conn.-based medical supplies distributor has established a network of five warehouse facilities. Strategically located throughout the country, these distribution facilities allow the Aero-Med team to meet all of its customers' delivery expectations, every time.

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American Dental Concepts (ADC) is on a mission to change the face of dentistry, one patient at a time. Using a team approach, it's working to transform how people feel about going to the dentist, and the first step toward that goal is changing the dental care experience, said Dr. Michael Ayes, CEO of the Pennsylvania-based dental practice management company. 

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As a bad economy has caused other companies to shrink, Louisville, Ky.-based Laboratory Supply Company (Labsco) has been in a growth mode, thanks to an old-fashioned commitment to putting customers first. In the past year, the company has increased its salesforce by nearly 15% and is looking to grow larger. The company distributes clinical laboratory supplies and equipment from over 400 manufacturers to 43 states from its nine distribution centers. According to Charlie Davis, president and CEO, the company's goal is to be truly national and distribute supplies and equipment to all 50 states in the near future.

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A student has to pass a certain sequence of courses on a specific range of topics to graduate from college and earn a degree. And at the end of the day, the general assumption is that this individual, whether earning a bachelor's, master's, or any other degree, is prepared for the career he or she is about to face. 

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The Great Recession created less than ideal circumstances for Delta Dental of Arizona to sell its dental insurance plans in 2009. Many employers valued the benefit enough to keep offering it, but others had to ask whether they could afford to pay full premiums in a time of tightening budgets. Despite those challenges, Delta Dental of Arizona in 2009 had its best year ever in terms of lines sold. That success and more was possible, according to interim CEO Stacey Bonn, because the company adjusted nimbly to shifting market conditions and took advantage of resources within the network of 39 Delta Dental companies.

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Thanks in part to the construction of a new processing facility, the Tampa, Fla.-based LifeLink Tissue Bank is in a prime position for growth. In addition to providing more room for growth, it is equipped with the latest technology for tissue allografts. “We had outgrown the space we were in,” said Dan Shires, executive vice president of LifeLink Tissue Bank, one of six divisions operating under the LifeLink Foundation umbrella.

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Ambulatory surgery centers (ASCs) play a pivotal role in the healthcare continuum and compete with hospitals for outpatient surgery volume. But given the challenge of operating as a small business in the era of healthcare reform, many ASCs are at risk without the support of an experienced management company. Headquartered in Broomfield, Colo., Health Inventures (HI) has spent the better part of two decades proving its capabilities when it comes to strategic planning, joint venturing, facility development, and operations management for ASCs.

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Physicians labor for many years to get through their training and residency and move into clinical operation. But for some physicians, that’s not enough. Infinity HealthCare (IHC), a physician staffing and management company, understands and has built an infrastructure that not only supports this mindset but also encourages it. 

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